Suppose your business isn’t using any dispatch tracking app or software to manage your fleet. In that case, you’re shooting yourself in the foot and risking falling behind the competition in the future.
That’s just the nature of the game!
Assigning a technician or a subcontractor to a job site to complete repairs for a customer sounds simple – until it’s not.
According to Salesforce, 52% of on-service businesses still employ manual methods to get their tasks done, including scheduling and dispatching technicians. Dispatching is such a crucial part of field services that using a dispatch software app is seen as the best way to manage your business.
The best dispatch truck apps can significantly boost transport companies, manufacturers/wholesalers, and any businesses that run their own logistics operations and are looking to maximize their efficiency. Dispatch delivery apps guarantee lively fleet management and simplify route planning.
But what exactly is a field service dispatch app, what does it do, and who should use it? Choosing the right dispatch field application is crucial to your business as it provides you with solid scheduling and dispatch tools.
So, without any further ado, let’s jump into the dispatch software app and who should use it.
What Is a Dispatch App/Software And Why Should You Use It?
Dispatch field app is a type of field service management software that optimizes your business and automates your dispatch and delivery operations. The software can be used to schedule and dispatch employees, vehicles, and other resources and to track and manage deliveries and pickups.
Additionally, the software can also help your business automate the billing and invoice processes. This software also offers heaps of benefits for your business, the most prominent being that it enables you to save time and money by automating several of your dispatch operations.
And last but not least, a dispatch delivery driver app will help you improve your customer service as you now have access to better reliable information and tools to manage your dispatch operations. Rounding it up, a super dispatch app will help your business improve its overall efficiency and productivity.
What Makes A Dispatch App A Necessity?
The best reason to opt for dispatch software is its simplicity. No more work desks piled up with heaps of work orders waiting to be glanced at—no more multiple browser tabs filled with overflowing orders and countless emails to send.
Thanks to a truck dispatch app, you can do all this within one single window and efficiently dispatch your technicians to the field.
And this is just the tip of the iceberg!
You can trim your workforce to only the most capable technicians and schedule their calendars for weeks. The dispatch software permits your dispatchers to optimize schedules, enabling you to take it to the next level. So, instead of having your best technicians sit idle, dispatchers can make way to accommodate new work orders.
A few minutes throughout the day can quickly push the next service call to over a day. Or maybe the delivery route isn’t optimal. You can easily optimize this so your dispatch app drivers can save those precious minutes instead of wasting them on trivial activities.
This makes a casual dispatch app a valuable asset for any field service management business, as extra time saved translates to additional profits.
Dispatching has always been more challenging!
How A Dispatch Scheduling App Makes A Difference
Without the right dispatch manager app, your business will only continue to take hits, and it’ll get worse over time. To help save your business, you should consider using the best dispatch app, as it offers you the following benefits:
- Complete Automation: When it comes to your field service business, the more you automate, the easier it becomes to run your business.
For example, compare the process of scanning barcodes in medium to large eCommerce businesses to that of a small eCommerce business. Medium to large companies has an automated process, whereas small businesses have to do it manually. The difference with this advantage is downright unfair. The same can also be said regarding your field service business.
A driver dispatch app software will help dispatch the new orders as soon as they arrive and schedule appointments with the respective technicians accordingly.
- Flexibility and Scalability: As your business grows, so will the work orders, customers, and employees. You must have an organized system to keep track of your work orders and customer data. Your dispatch team can only do so much without proper automated dispatch management.
An intelligent dispatch scheduling software will help you manage your expanding fleet as your business continues to flourish.
- Improved Supervision: A superior dispatch management software provides GPS tracking, which allows you to track your fleet efficiently. You can also use this feature to offer optimized routes to your technicians, relieving the management team of constantly tracking them.
This intelligent technology that comes with an android dispatch app allows you to receive real-time updates and maintain clear lines of communication between the field employees and the dispatch team. You can also have your clients opt in for automatic notifications, thus maintaining transparency throughout the booking process.
- Significant Customer Satisfaction: The customer is King!
Providing amazing customer service will only help you attract loyal customers. With a dispatch app for loads, you’ll gain access to loads of customer data that allows you to gauge the customers’ behavior, automatically ping them their bills and provide them with any future updates.
The better you understand your customers and stay one step ahead of their needs, the better their relationship with your business.
- Responsiveness: In businesses such as field service, you never know what a situation may call for. This is where the ability to provide high-speed services comes in handy, putting you ahead of your competitors.
Many automated trucking dispatch apps in the market nowadays offer real-time status warnings that alert your management team of any emergencies, last-minute calls, triggers, etc. Along with the GPS integration, these alerts also efficiently provide you with the location and the type of concern, thus, allowing technicians to travel to the location to resolve the issue automatically.
- Preventative Maintenance: You want your customer to experience the best possible service. Even a minor breakdown of your field service vehicle will undoubtedly put a dent in everything you’ve worked so hard for.
But when you use a quality driver dispatch app, you don’t have to worry about that. The dispatch software will periodically remind you of maintenance, thus, allowing your business to run smoothly and minimize the risk of unexpected breakdowns.
- Minimal Paperwork: Everyone can agree with me when I say that manual paperwork is tedious and time-consuming. But with field management software, you can streamline them into an automatic process.
Dispatch software also automates work order management, route optimization, billing and invoices, and service reports. This, in turn, allows field service employees to spend more time providing positive customer experiences.
- Resource Optimization: As the popularity of field service businesses increases, so does the competition. In this cut-throat business race, you’ll get overshadowed by the match if you need to utilize your resources best. Dispatch software helps you with that.
The right delivery dispatching software can maximize efficiency and boost revenue through smart technologies and a better workflow.
- Better Transparency: Trying to grasp what’s happening in the field at any given moment may have been a pain point for business from a traditional point of view. It takes work to recognize which employees are completing their tasks and what their work ethic is like.
However, all this can be solved with dispatch scheduling software, as it maintains a clear line of communication between your management team and your field service employees. You’ll get a better idea of what’s being accomplished, what needs your attention, and how you can improve your service.
To round it up, dispatch software can be a valuable tool for your business, as it helps improve efficiency, customer satisfaction, and profitability, given that you utilize it efficiently.
Conclusion
Now that you fully understand how to dispatch software can aid in growing your business, you must find the right software for your business needs. While choosing dispatch software for your business, keep in mind the following pointers:
- It should be easy to implement and use
- It should provide a whole host of automated scheduling options
- It should be mobile accessible
- It should be compatible with your existing systems
- It should have a mandatory route optimization feature
- It should come with real-time GPS tracking
As more and more customers continue to throng your field service business, you must invest in the right tools to simplify your business and take your business to the next level.
Buying dispatch software is just one step in that direction!
If you’re wondering how Falcomatics can help your business, reach out to us to schedule a call or receive a free trial today and enjoy various features like live delivery tracking and electronic proof of deliveries (E-PODs).